1. Booking, Deposit & Full Payment

1.1. A minimum deposit of RM1,000 per person is required to secure a place in any travel package. This deposit confirms your acceptance of the Terms & Conditions.

1.2. Full payment must be made no later than 45 days before the departure date.

1.3. For bookings made within 45 days of the departure date, full payment must be made within 3 working days from the booking date.

1.4. Failure to make full payment within the stated timeline shall result in automatic cancellation of the booking and forfeiture of the deposit. This clause is in accordance with Section 17 of the Consumer Protection Act 1999 (non-performance of contractual obligation).

2. Modes of Payment

2.1. Accepted payment methods include:

• Cash or MEPS

• Bank Transfer

• Cheque (subject to clearance)

• Credit Card (Visa/Mastercard) – a surcharge of 2.5% will apply

2.2. All payments must be made to the official account of Dhafir Holiday Travel & Tours Sdn Bhd. Official receipts will be issued as proof of transaction.

3. Package Pricing & Revisions

3.1. All quoted prices are subject to change due to foreign exchange fluctuations, fuel surcharges, government-imposed taxes, and third-party cost revisions.

3.2. Once full payment is made, the quoted price is considered final, except in force majeure situations (see Clause 8).

3.3. The company reserves the right to correct pricing errors without prior notice if the pricing was clearly a mistake or due to miscommunication.

4. Cancellation by Customer

4.1. All cancellations must be submitted in writing or via official email to avoid disputes.

4.2. Any changes to travel dates, names, or destination are treated as cancellations and subject to applicable cancellation charges.

4.3. The following cancellation charges apply:

• ≥45 days before departure: Deposit forfeited

• 36–44 days: 35% of total package price

• 21–35 days: 50%

• 15–20 days: 75%

• <15 days: 100% (No refund)

4.4. Special promotional deposits (e.g. MATTA, Early Bird) are strictly non-refundable, as stated in the campaign terms.

4.5. Where cancellation charges exceed the deposit paid, the balance must be settled within 3 working days.

5. Cancellation by Company

5.1. Dhafir Holiday reserves the right to cancel any tour due to insufficient participants (minimum required: 20 paying passengers).

5.2. Customers will be notified at least 30 days before departure, in line with fair contract practices.

5.3. In the event of cancellation by the company, customers may choose:

• Postponement

• Change of destination

• Full refund

5.4. Compensation will also be provided as follows:

• 8–14 days: RM50 per pax

• 1–7 days: RM75 per pax

• On departure date: RM100 per pax

6. Force Majeure

6.1. Dhafir Holiday shall not be held liable for cancellations or changes caused by events beyond our control, such as:

• Natural disasters

• Epidemics or pandemics

• Government restrictions

• Strikes, war, or civil unrest

6.2. If such an event occurs, Dhafir Holiday will offer:

• Rescheduled dates

• Alternative destinations

6.3. If declined by the customer, refunds will be made after deductions:

• RM350 or 15% of package price (whichever higher)

• Airline penalty fees

• Non-refundable costs paid to suppliers

7. Refund Policy

7.1. Refunds will be processed within 15–30 working days via bank transfer or cheque.

7.2. No refund will be given in cases where:

• The return flight ticket has been issued

• Tour is partially utilised

• Cancellation is not backed by valid documents

7.3. Refunds due to illness or death are only considered with supporting documents from registered government/private hospitals. Clinic letters are not accepted.

7.4. Refund amount is subject to approval and may be partial.

8. Customer Responsibilities

8.1. Customers must ensure their passports are valid for at least 6 months from travel date.

8.2. It is the responsibility of the customer to ensure they are not blacklisted by immigration or subject to any travel restrictions.

8.3. No refund or compensation will be granted for denial of boarding or immigration refusal.

8.4. Customers are responsible for ensuring their personal names, travel documents, and health requirements are fulfilled as per the destination country’s regulation.

9. Travel Insurance

9.1. It is strongly recommended for all customers to purchase comprehensive travel insurance to cover:

• Trip cancellation or curtailment

• Emergency medical treatment

• Lost baggage

• Flight delays

9.2. Dhafir Holiday will not be liable for any losses that could have been covered under travel insurance.

10. Media Release & Consent

10.1. During tours, Dhafir Holiday may capture photos/videos of participants for marketing purposes (e.g. website, brochures, social media).

10.2. By joining our tour, customers consent to the use of their images for promotional use. If you do not consent, please notify us in writing before departure.

11. Legal Jurisdiction

11.1. These terms are governed by the laws of Malaysia.

11.2. Any disputes arising shall be resolved in the courts of Selangor, unless otherwise agreed in writing.

12. General Acknowledgment

12.1. By making any form of payment (deposit, partial, or full), the customer is deemed to have read, understood, and accepted all terms and conditions.

12.2. These terms are enforceable under contract law, and any breach may result in forfeiture of rights or refunds.

For enquiries, please contact:
Dhafir Holiday Travel & Tours Sdn Bhd
📞 +6012-336 8805
📧 info@dhafirholiday.com
🌐 www.dhafirholiday.com