1. Deposit Requirement

• A non-refundable deposit of RM1,000 per person is required upon booking to confirm participation.

• For promotional packages (e.g. MATTA Fair, Early Bird), full or partial payment may be required upfront as specified in the promo.

• Your booking will only be considered confirmed once the deposit has been received and acknowledged.

2. Balance Payment

• The remaining balance must be paid in full no later than 45 days before the scheduled departure date.

• For bookings made within 45 days of departure, full payment must be made within 3 working days of booking confirmation.

3. Modes of Payment

We accept the following payment methods:

• Cash / MEPS (in-store)

• Online bank transfer

• Cheque (payable to Dhafir Holiday Travel & Tours Sdn Bhd)

• Credit/Debit Card (Visa/MasterCard) – subject to 2.5% service charge

• Online payment gateway (e.g. Stripe or FPX)

4. Late Payments

• Failure to complete payment within the stated deadline will result in cancellation of your booking and forfeiture of the deposit.

• No reminders are guaranteed. It is your responsibility to ensure all payments are completed by the due date.

5. Proof of Payment

• Customers must email or WhatsApp proof of payment to our team for verification.

• Your booking status will remain “pending” until payment is verified.

• Payment reference must include the customer’s name and travel package.

6. Currency

• All payments must be made in Malaysian Ringgit (MYR) unless otherwise agreed in writing.

• Payments from international customers must account for exchange rate and transaction fees.

7. Refunds & Cancellations

• Refunds are governed under our Refund Policy.

• Deposits are non-refundable except in limited cases (force majeure, company-initiated cancellations).

• Partial payments are only refundable as stated in the refund structure.

8. Security & Online Transactions

• We use secure SSL-encrypted payment gateways for all online transactions.

• Dhafir Holiday will never request sensitive card information via email or messaging apps.

9. Contact & Support

For payment-related matters, please contact:

Finance Team – Dhafir Holiday

📞 +6012-336 8805

📧 payments@dhafirholiday.com